Terms & Condition

1. Introduction

Welcome to Havila Mart. By accessing or using our website https://havilamartonline.com, you ("Customer" or "you") agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with these terms, you should not use our website or make a purchase.

2. Products and Services

We offer a wide range of oil drilling machines, tools, and related equipment ("Products") through our website. All Product descriptions, specifications, prices, and availability are subject to change without notice. While we strive to provide accurate information, we do not guarantee the accuracy, completeness, or reliability of any Product details.

3. Order and Payment

• Placing an Order: By placing an order on our website, you are making an offer to purchase the Products subject to these Terms and Conditions. We reserve the right to accept or reject any order at our discretion.

• Payment Methods: We accept payments via [Credit/Debit Cards, PayPal, Bank Transfers, etc.]. Payments are processed through secure payment gateways, and you agree to provide accurate payment information when making a purchase.

• Pricing: All prices are listed in [Currency], excluding applicable taxes, shipping, and handling charges. We reserve the right to modify prices at any time.

• Order Confirmation: Once your order is placed, you will receive an email confirmation. This does not guarantee acceptance of your order. The order is only accepted when we dispatch the Product.

4. Shipping and Delivery

• Shipping Costs: Shipping costs will be calculated based on the destination, weight, and size of the order. You will be informed of the shipping cost before completing your purchase.

• Delivery Time: Delivery times vary depending on your location and the Product’s availability. Estimated delivery times will be provided during the checkout process. We are not responsible for delays caused by external factors, such as customs or weather conditions.

• International Shipping: We offer international shipping. Additional customs duties, taxes, and import fees may apply, which are the responsibility of the customer.

5. Returns and Refunds

• Return Policy: If you are not satisfied with your purchase, you may return the Product within [30 days] from the date of delivery. The Product must be unused, in its original condition, and packaging. Certain Products, such as custom-built or personalized items, may not be eligible for return.

• Return Process: To initiate a return, please contact our customer service team at [email address] with your order details. We will guide you through the return process.

• Refunds: Refunds will be issued to the original payment method once the return is received and inspected. Please note, shipping fees are non-refundable unless the Product is defective or damaged.

6. Warranty and Liability

• Warranty: All Products come with a [12-month] warranty, covering manufacturing defects. Warranty claims are subject to proof of purchase and may require the return of the defective item for inspection.

• Exclusions: Our warranty does not cover damage caused by misuse, improper installation, accidents, or normal wear and tear.

• Liability: Our liability for any claim related to the purchase of Products is limited to the total amount paid for the Product. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Products.

7. Intellectual Property

All content on this website, including but not limited to logos, trademarks, Product images, descriptions, and text, is the property of [Your Company Name] or its affiliates and is protected by intellectual property laws. You may not use, copy, modify, or distribute any content from this site without prior written permission.

8. Privacy Policy

We value your privacy. By using our website, you consent to our collection and use of your personal information as described in our [Privacy Policy]. Your personal information will be used solely for the purposes of processing your orders, improving our services, and marketing.

9. Customer Responsibilities

• Accuracy of Information: You agree to provide accurate, current, and complete information when creating an account or placing an order. This includes shipping and billing addresses, email, and payment details.

• Product Usage: You agree to use the Products in accordance with the manufacturer's instructions and for the intended purpose. We are not responsible for damage caused by misuse or improper handling.

10. Indemnification

You agree to indemnify and hold harmless [Your Company Name], its employees, affiliates, and partners, from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your violation of these Terms and Conditions or your misuse of the Products.

11. Limitation of Terms

We reserve the right to modify, suspend, or discontinue any part of the website or service at any time without prior notice. We may update these Terms and Conditions from time to time, and such changes will be effective as soon as they are posted on this page. Please review these terms periodically for any updates.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these terms shall be resolved in the competent courts of [Your Jurisdiction].

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@havilamartonline.com
Phone: +44 784-814-9183‬

Address: 52 Tabernacle St, London EC2A 4NJ, United Kingdom